Neurocity Privacy Policy
Effective November 11, 2026
This policy explains how Burrell Technologies, LLC ("Neurocity", "we") handles personal information in Neurocity and on our websites (neurocity.net, neurocity.cloud and their subdomains).
Two kinds of information
- Information in a customer's Neurocity. Companies use Neurocity to work with their own data, including information about their staff and their clients. For that information, the company is in charge and we process it only for them, under our agreement with them (the Data Processing Agreement). If you're a client of a company that uses Neurocity, contact that company about your information. We'll help them answer you.
- Information we're in charge of. Account details of the people who sign in, our records of using the Service, and contact with us (support, sales, our websites). This policy covers how we use it.
What we collect
| What | Examples | Why |
|---|---|---|
| Account details | Name, work email, company, role; the Microsoft directory or Google account used to sign in | To let you sign in and give you the right access |
| Sign-in records | When and how you signed in, IP address, browser | Security, and your company's audit log |
| Activity | What you viewed and changed in Neurocity | Your company's audit log; troubleshooting |
| Messages to us | Support requests, emails | To help you |
| Meeting requests | Name, work email, phone number, company, team size and anything you add, sent from the form on neurocity.net | To reply and arrange a meeting |
| Website basics | Pages visited (counted without cookies), technical logs | Keeping the sites working and secure, and learning which pages are useful |
We store no passwords. You sign in with Microsoft, Google, or a one-time code we email you.
How we use it
To run, secure and support Neurocity; to answer meeting requests; to tell you about your account and changes to the Service; to prevent abuse; and to meet legal obligations. Asking for a meeting doesn't add you to a marketing list. We don't sell personal information or share it for advertising. We don't use customers' data to train AI models.
We send email from mail.neurocity.net: sign-in codes, invitations and alerts your company has turned on. We don't track whether you open these emails or click their links.
Cookies
Neurocity uses only the cookies it needs to work: a sealed (encrypted) cookie that keeps you signed in, and short-lived cookies used during sign-in. No advertising or cross-site tracking cookies. Our website at neurocity.net sets no cookies at all: we count visits with Cloudflare Web Analytics, which doesn't use cookies or follow you across other sites. Portals on <company>.neurocity.cloud use their own separate cookies that only that portal can read.
Who we share it with
Only service providers that help us run Neurocity, under contracts that protect the information:
| Provider | What for | Where |
|---|---|---|
| Microsoft Azure | Hosting, databases, key vault, email delivery | United States (Central US) |
| Cloudflare | Network delivery and protection; hosting our website and counting visits without cookies | Global network |
| Anthropic | AI features, only for companies that turn AI on | United States |
| Microsoft and Google | Sign-in, if you choose to sign in with them | Their own terms apply |
We may also disclose information when the law requires it, to protect people's safety or our rights, or as part of a sale or merger of our business (with notice to you).
How long we keep it
While your company's account is active. When a company leaves Neurocity, its data is deleted 30 days after its subscription ends, and backups expire within 35 days after that. Platform logs are kept 30 days. Meeting requests are kept while we're talking with you, and deleted within 12 months if you don't become a customer. Audit records are kept as long as the company's account, so the company has a full history.
Security
Each company's data is in its own database, isolated from other companies. Keys to connected systems are sealed in a vault. Data is encrypted in transit and at rest. Every sign-in and change is recorded.
Your choices and rights
You can see and update your name in Neurocity. To access, correct or delete your personal information, or to ask about it, write to hello@neurocity.net. If the information is in a company's Neurocity, we'll pass your request to that company. Depending on where you live, you may have more rights under laws such as the California Consumer Privacy Act. We'll honor them and won't treat you differently for using them.
Children
Neurocity is for businesses and isn't meant for anyone under 16.
Changes
We'll post changes here and update the date above. For material changes, we'll tell account owners in advance.
Contact
Burrell Technologies, LLC, P.O. Box 220138, Centerfield, UT 84622, hello@neurocity.net