Neurocity Terms of Service

Effective November 11, 2026

These terms are an agreement between Burrell Technologies, LLC ("Neurocity", "we", "us") and the company that signs up for or is set up on Neurocity ("Customer", "you"). The person accepting them confirms they can bind the Customer.

1. The service

Neurocity is an online platform that brings a business's systems into one place: connections to the systems you use, dashboards and views, an inbox for the work that needs attention (Neuro Center), apps your people build, automations and actions, reporting, secure file sharing, a client portal, sites and AI features (together, the "Service"). Which parts you can use depends on your plan.

We may improve and change the Service. We won't make a change that materially reduces the core features of a plan you've paid for during the term you paid for without telling you first.

2. Accounts and your people

You decide who in your company can use Neurocity and with what role. Access is given by invitation; signing in to Microsoft or Google alone doesn't give anyone access.
You're responsible for what your people do in Neurocity, for keeping your member list current, and for turning off people who leave.
If you invite your own clients to a portal, you're responsible for what you share with them.
Tell us promptly at hello@neurocity.net if you think an account has been misused.

3. Your data

It's yours. "Customer Data" is everything you or your people put into Neurocity or bring in by connecting other systems. You keep all rights to it.
How we use it. We use Customer Data only to provide, secure, support and improve the Service for you, as the Data Processing Agreement describes. We don't sell it. We don't use it to train AI models.
Connected systems. When you connect another system (for example Microsoft 365, QuickBooks or your practice management software), you confirm you're allowed to give Neurocity access to it. That system's own terms still apply between you and its provider. We're not responsible for a provider's system or for changes to it that stop a connection working, though we'll tell you when a connection stops bringing data in.
Actions in your systems. Some features change things in your connected systems (for example turning off a user or closing a ticket). They run only when someone with permission asks for them or approves them, or when an automation you set up runs. You're responsible for the actions your people and automations take.
Leaving. You can export your data while your subscription is active and for 30 days after it ends. After that we delete it, including from backups as they expire (within 35 days).

4. AI features

AI features are optional and turned on per company. They use Anthropic's Claude models.
AI output can be wrong. Review it before relying on it, especially for legal, financial, tax, medical or security decisions. AI in Neurocity reads your data with the same permissions as the person using it and doesn't change anything in your systems on its own.
AI usage counts against your company's AI budget. When the budget runs out, AI features pause until the next period or until you raise it.

5. Acceptable use

Don't use Neurocity to:

break the law or anyone's rights, including privacy and intellectual property rights;
connect systems or access data you aren't authorized to;
try to get into another company's data, probe or attack the Service, or get around its limits or security;
send spam or harmful content through Neurocity's email or portals;
resell the Service, or copy it to build a competing product.

We may suspend access that breaks these rules or puts the Service or other customers at risk. We'll tell you why, and restore access once the problem is fixed, unless the law prevents it.

6. Security and availability

We protect the Service and Customer Data with the measures in the Data Processing Agreement. We aim to keep the Service available at all times, apart from planned maintenance, which we'll try to schedule outside business hours.

7. Fees

You pay the fees for your plan as set out in your order or in the app, in advance, for each billing period. Fees don't include taxes. If an invoice is more than 30 days overdue, we may suspend the Service after telling you. We may change prices for a future term with at least 30 days' notice.

8. Term and ending

These terms last while you have a subscription. Either of us can end the subscription at the end of a billing period. Either of us can end it sooner if the other materially breaches these terms and doesn't fix the breach within 30 days of notice. Sections 3 (leaving), 9, 10, 11 and 12 continue after it ends.

9. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and protect it at least as carefully as our own. This doesn't cover information that is public, already known, independently developed, or that must be disclosed by law (with notice where allowed).

10. Warranties and disclaimers

We'll provide the Service with reasonable skill and care, substantially as described. Otherwise, to the extent the law allows, the Service is provided "as is", without other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

11. Liability

To the extent the law allows:

Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data, even if told they were possible.
Each party's total liability under these terms is limited to the fees you paid us under these terms in the 12 months before the claim.
These limits don't apply to your payment obligations, a breach of section 5, or either party's indemnity obligations.

12. Indemnities

We'll defend you against third-party claims that the Service infringes their intellectual property, and pay resulting damages and costs, provided you tell us promptly and let us control the defense.
You'll defend us against third-party claims arising from Customer Data, systems you connect without authorization, or a breach of section 5, on the same terms.

13. General

Law. These terms are governed by the laws of Utah, and disputes go to the courts there.
Changes to these terms. We'll give at least 30 days' notice of material changes, in the app or by email. If you don't agree, you can end your subscription before they take effect.
Notices. To us at P.O. Box 220138, Centerfield, UT 84622 and hello@neurocity.net; to you at the owner's email address in Neurocity.
Everything else. These terms, your order and the DPA are the whole agreement. Neither of us may assign it without the other's consent, except to a successor of its business. If part is unenforceable, the rest stands. Neither of us is liable for delays caused by events beyond reasonable control.

14. Sites, apps and members

These apply if you build or publish sites or apps on Neurocity, or let people create accounts on them.

What you publish is yours, and your responsibility. You're responsible for the content, code, products and claims on sites and apps you or your people publish, whether built with Neurocity's tools or your own, and for having the rights to everything on them.
Where they run. Sites built from Neurocity's blocks may be published at a Neurocity address. Anything with your own code is published only on a domain you own and have verified with us. You keep that domain registered and pointed at Neurocity while you use it.
Hosted sites follow section 5, and also must not be used for phishing or impersonation, malware, deceptive sales, or collecting sign-in details or payment card details outside the ways Neurocity provides. A breach of this section counts as a breach of section 5.
We may take a site down if it breaks these rules, puts visitors, the Service or other customers at risk, or if we're required to by law or a valid legal notice (for example a copyright notice). We'll tell you why and restore it once it's fixed, unless the law prevents it or the risk is ongoing.
Members. People who create accounts on your sites ("Members") are your customers, not ours. Their information is Customer Data, which we process for you under the Data Processing Agreement. You're responsible for having a privacy notice for your sites, for any consent the law requires, and for answering Members' requests; Neurocity gives you tools to export or delete a Member's data. Members don't count as people for your plan's per-person fees.
Usage. What your sites use (hosting, traffic, custom domains, sign-in emails and AI used to build them) is charged as usage under section 7, at the rates shown in the app.

15. Payments

These apply if you take payments through Neurocity.

Through our payments partner. Payments on your sites and apps are processed by our payments partner (today Stripe) under its own terms, which you must accept, using an account in your business's name connected to Neurocity. Neurocity isn't a bank or money transmitter and doesn't hold your funds; the partner pays them to you.
You're the seller. You're responsible for what you sell, your prices, taxes, delivery, refunds, disputes and chargebacks, and for following card network rules and consumer protection laws. Losses on your payments account, including refunds and chargebacks, are yours.
Card details. Buyers enter card details only on the partner's payment pages. You must not collect them in any other way through Neurocity.
Information we share. We share with the partner what it needs to set up and run your account, and the partner may share with us what we need to show your orders and payouts in Neurocity.
Suspension. We or the partner may pause payments on a site that breaks these terms or the partner's terms, or that shows signs of fraud.